Tip & refund policy
Last updated: September 26, 2026
These policies are provided as a product draft for transparency and should be reviewed by a qualified legal professional before a full public launch. Nothing here is personal legal advice.
Tips are voluntary. They are gifts of support, not purchases of guaranteed services.
Successful tips are generally final. Once a payment provider confirms success and the tip is credited, refunds are not automatic.
Failed payments are not treated as successful tips. Your wallet or card will not be charged by us for unsuccessful attempts.
Refund requests may be reviewed case-by-case where there is evidence of duplicate charge, clear processing error, or wrong DJ/event linkage. We may coordinate with payment partners. Outcomes can depend on their rules and timelines.
Wrong DJ or event: contact support promptly with your payment reference so we can investigate.
Provider reversals or chargebacks may adjust balances if a payment is later reversed by a bank or mobile money network.
Questions? Contact support and include your reference if you have one.